What Our Clients Say

We wish we could print all the satisfied repair comments here!

We've made thousands of iPod, iPhone and Mac users happy since 1994. Read what some of them have said about us!

Thank you for taking the time to learn a little bit about iResQ. We hope that you will give us the opportunity to prove to you that we are a unique company that can provide a valuable service to you as long as you own an iPod, iPhone, Portable or Desktop Mac, which we hope is forever!

Customer Comments (not paid actors, real customers!)

• Hi Jeff, I just wanted to let you know, I received my iPod and it is back in business!!! I was so pleasantly surprised when I turned it on, and realized that my songs were still there!! I am recommending your service to ANYONE I know that has an iPod and hope to not have to use you again in the future (because that means something broke again), but in the event I need repair, you will be my first and only stop! Thanks again!
  -Megan
  
  
• I just want to say thank you for the quick turn-around on my iPod repair. I can't thank you enough. I am very technically challenged (being a 68-yr. old retiree), and I had to reinsntall my iPod and iTunes, but I finally accomplished it, and I couldn't be happier. I have told others about your wonderful site, and the very nice people I dealt with. I'm now in the process of trying to put back my 700 songs, but that will keep me busy for awhile. And to think I sat around for 2 yrs. wishing my iPod would work correctly!! Thanks again and again.
  Sincerely,
  -Mrs. Sonja A. Kipp
  
  
• I'm the dummy who had the wrong address on his Macbook box and asked you guys to change the address after it was picked up. As you can imagine, I was quite antsy about this and first thing this morning, checked the UPS tracking. What a relief to see that the UPS tracking shows that you made the change with them less than half an hour after my request! And it was after hours for you guys, I believe. I just want to say thanks. A ton. This is the second time I've dealt with you guys and I'm nothing but happy. I love that I can know by first name exactly who is working on it, who is managing the process, etc. I can even go online and see your pictures and the music you like. Dang. I wish that I could look forward to doing business with you again, but who wants their precious Apple goods to break? BUT, if ever any of my MacbookPro, Powerbook, 4 ipods, or 2 iphones should need some triage, there is no question--none--that i'll be ordering one of your cool brown boxes. Thanks for the efficiency and for your company's culture. They both set you above the rest.
  -Craig
  
  
• I wanted to say thank you so mutch for fixing my iphone it looks great
  KaT
  
  
• I just wanted to take a minute to thank you for returning my IPOD back to me as quickly as you did. When I broke the screen on my ipod video, I was heartbroken. I had no idea you could fix them. I called Apple but all they wanted to do was sell me a brand new one, and I couldn't even transfer the music. I'm on my way overseas for a while, and I was worried I might not get it back in time. You have far surpassed my expectations, and your prices cannot be be beat. This is one of the best services I have ever used for anything. I will and already have sent everyone I know your address. Thank you so much, my IPOD is my lifeline.
  -JOHNNY D. ROSS II
  
  
• Hey! Just wanted to send a HIGH FIVE to all who helped to bring life back to my iPod! As I am sure you probably know, when your iPod dies, it's kinda like loosing your best friend! I received my iPod back on Tuesday morning and sure enough, he was alive and well. I am so THANKFUL to you guys : ) Keep up the good work and continue saving lives--of iPods, that is!
  -Jessica Kinslow
  
  
• I cannot thank you enough! I can't wait to be playin my tunes again.
  -Neil
  
  
• Hi Jeff, your service is excellent. Very very prompt. AAA+
  -Stanley
  
  
• Thank you for prompt service and shipping, you guys are great.
  -Marcus
  
  
• Wow! That was quick! I work as a Lead Genius at an Apple Store and I heard you guys were fast but this is amazing! I will definitely refer your services going forward where I can! Thanks a lot!
  -Bobby Jones
  
  
• Thanks so much! I got it and it works better than before I smashed the screen! :) -Laurabelle :-P....
  
  
• Serious? You guys fixed it? That quick? WOW! Thanks,
  -Mike
  
  
• I used your 3 day iPhone screen repair service and was thouroughly impressed! Your price was similiar to the Apple store, but my phone is unlocked so Apple wouldn't touch it. I am glad they didn't because your service was far more convenient. I also think Apple replaces, not repairs, so I would have had to reset up all of my phone features. I purchased your service at about 1:00 pm on Monday, a box arrived Fed Ex on Tuesday all packed with custom padding to carefully cradle my iPhone. I followed the simple instructions for packing and actually forgot to include the card with information about me. I gave the box with my iPhone in it back to Fed Ex the same day (Tuesday), and the repaired iPhone was delivered to me on Thursday. It looks brand new and works beautifully. Thanks so much for the truly excellent service and saving me from buying a new phone! I hope I don't drop the phone again and crack the glass screen, but if I do, you will definately receive repeat business from me!
  -Alison
  
  
• Dear Folks -- I received my repaired Mac PowerBook G4 today, all in good shape! Your promises and services have been outstanding, and I will certainly share my great experience with all my friends. You are to be congratulated on really coming through! All the best,
  -Dave Dorn
  
  
• You guys are great, thanks again!
  -John T. Owen
  
  
• There's so much hype about service and customer commitment these days that I mostly just ignore it. Not this time. Your company promised to provide iPod repair service in a way that's convenient for the customer, do your work quickly, price your service fairly, and do the work right the first time. You met all your promises and exceeded my expectation for speed. I got your well-designed shipping box on Monday and sent it back the same day. I had my iPod back and working by 2 PM Wednesday. That's incredibly fast. Thanks - great job.
  -Howard Goldberg
  
  
• The iPod has arrived and I will recommend you guys to anyone. Totally professional operation you have there. Sincerely,
  -Cheron Kelly
  
  
• You folks are awesome. I'm sure something wonderful is coming your way. Thanks!
  
  
• Thanks for a job well done, a fast job well done!,
  -Colleen
  
  
• I had to write to tell you that you have the most amazing service. I can't believe how quickly you got this computer back to me, and at less than half the price of going through Apple. I'm grateful to the the Apple Genius who told me about your company!
  -Diane Fisher
  
  
• Jeff, We discussed the options and he had the repair completed much sooner than I anticipated or expected. I just wanted to let him know that I thought he did a great job and I will definitely pass on iResQ to others that need your service. Its great to have customer service and technical skills rolled into one. This is missing in today's market and I'm glad iResQ maintains those traits. Thank you and I look forward to doing business. (Well not actually because that would mean I broke my iPhone) :)
  -Chris
  
  
• Dear Iresq, Thank you so much for all of the hard work that you do for everyone who has Ipod trouble. Whenever I have a problem with my Ipod I always feel better after talking to one of your representitives. I honestly don't know what I would have done with my ipod if it wasn't for you guys :-) Thanks also for sending my ipod back via overnight shipping because I'm eager to get it back! Keep up all the hard work, we really appreciate it!!! Your friend,
  -Scott Umble
  
  
• My daughter received her iPod today. We charged the battery, and she is back online. Thanks for good service at a very reasonable cost. I really appreciated it!
  -Matthew Eash
  
  
• I have to thank you guys... my daughter's ipod was in minneapolis on wednesday am... we got it shipped to you, repaired, and back in her hands by friday afternoon, in time for her to have it for her 7 am saturday morning departure on a mission trip to Mexico... fantastic! Thanks so much!
  -Paul Murakami
  
  
• My old ipod has been brought back to life! Thank you so much! Lisa Duke
  
  
• I could kiss you-seriously! I'm in law school & cannot go a day without my mac! You guys are fast! :-)
  
  
• Hi, I just want to say how delighted I am with your service. It could not have been a quicker more efficient turn around. I was ready to junk the Ipod and had decided to leave it with Apple for recycling on my next visit to their store. Now, thanks to your great service I have a like new Ipod which works perfectly and is great for my car. Thanks! I could not have hoped for a more efficient repair service. Sincerely,
  -Derek M. Hughes.
  
  
• I received my Ipod today all fixed and the music was still on it! I never had such speedy service and such good service in my life and I am an old man Thank You so much.
  -Paul F. Lusa
  
  
• I just wanted to take a minute to thank the staff there at iResQ. I was the first person in line to get an iphone in our town, and dropped it no more than 24 hours after having the extreme pleasure of owning this wonderful new invention! As you can imagine, being without it was very disappointing at best. I was referred to your service by my local Apple store, and could not be happier with the service you have provided. I look forward to receiving my newly repaired phone tomorrow, and willÊdefinitely keep your number handy for any other Apple product repair needs. Please pass along my thanks to Troy and your team of angels! Many Thanks,
  -Shawna Stafford
  
  
• My ipod is working better now than when it was new. Your service is all you claimed it to be. I reformatted the ipod from itunes and everything is there. I will recommend your service to everyone I know. I will tell them to forget Apple (waste of time and frustration) call or visit iresq.com. Sincerely,
  -Kathy
  
  
• Hey guys - Just wanted to let you know that I was really surprised by your amazing customer service. My ipod battery needed to be replaced and I was a bit skeptical on what to do since the apple store didn't offer me a very good option. However, you all made the transition painless and notified me every step of the way (ie: when the foam shipping box would arrive, when you received my ipod, what work was being performed, when you mailed it back out) It's nice to know that a business still exists where the customer service is friendly, responds quickly and does the work correctly I've been recommending your company to all of my friends that own an ipod. Again, you guys are the best!! Thanks
  -Matt Cachine
  
  
• Dear iResQ, what a really positive experience this was. Everything was done exactly as expected and as you said it would. I am very happy with your company's service, thank you! Also thanks for "talking me into" having the removed drive put into an enclosure, that's been very useful already and it's a very nice enclosure with a case, can't beat that! Thanks again,
  -Peter Mullett
  
  
• I received my Titanium PowerBook back from you guys after having both hinges replaced (thanks to Transportation Security Administration for breaking them both!), and I am very pleased with iResQ. I compared all of the entities offering hinge repair/replacement and chose iResQ. The process was VERY painless at iResQ. Box arrived on Monday, PowerBook arrived back fixed on Friday. All of the process was very clearly outlined and the DHL return was very easy. I'll recommend you guys again - and again. Regards,
  -Joe Milam
  
  
• Got my MacBook back today and it looks and runs great. Thanks for doing a great job!
  -Mark A. Metdker
  
  

• Excellent, Thank you John. My business partner dropped his 4G and needs a new LCD !!! Nice to see there is a world of iPod support out there since Apple feels the world is going to buy their disposable devices forever!! Best regards,
  -Anthony J. Miranda
  
  

• I apologize for not getting the employee's name, but I called at 1406 [Arizona time] today for help repairing an ipod photo that had separated. The gentleman was kind, patient and beyond helpful. I believe he saved me near $300 by guiding me through a repair over the phone. I wish to say thank you and your company will receive my recommendation to all of my friends and family.
  -Oliver Zufelt
  
  
• I got my laptop and everything looks great. It was very fast and easy to work with your company. I was at first hesitant shipping my laptop to a company I did not know. Everything exceeded my expectations and I will definitely use iResQ again and recommend it to others. Thanks again
  -David
  
  
• I received my package Wednesday afternoon. Thanks for your prompt attention to my iPod and the thorough follow through on all aspects. My ipod is beyond resq, but if I ever need service on future ipods, etc., I will definitely use you again and I will definitely recommend your company to anyone I know in need. It's very reassuring that a reputable, trustworthy company is available with such quick turnaround.
  -Cindy Martone
  
  
• Thank you so very much for fixing my Ipod. The swift service is greatly appreciated. You will certainly be recommended to all my friends and family. Thx,
  -N. Collins
  
  
• Hi, it's Charles Passy (you just fixed my son's Macbook). I just wanted to thank you so much for your outstanding service. You did our repair for about half the cost of what Apple suggested! And you were much more helpful over the phone than Apple ever was. I also like your "box" service -- it makes it so convenient to ship your computer without the worry of how it will travel (and I'm sure if I went to my local UPS Store, they would have charged much more for the packaging/securing and shipping of the computer). Thanks again for an outstanding job. I will gladly suggest you to any and all friends and family members who need help with their computers.
  -Charles Passy
  
  

• Just wanted to send a quick "Thank You" to iResQ in general, and the technician who got my iPod working again for me.

  I attempted to repair a hand-me-down iPod 3G myself, and had pretty good success.... until I buttoned it all up and tried to restore it. No good. I had already replaced most every component and didn't know if I'd done it wrong or just hadn't found the issue.

  But I did know who to turn to!

  Thank you for correcting the issue. Turns out that when I replaced the original 10 gig Hard Drive with an upgrade 20 gig drive I had incompletely attached the hard drive cable to the logic board. Silly mistake. The iResQ technician diagnosed my error, corrected it, and restored the iPod for me (at no charge)!

  The now completely overhauled iPod was back with me less than a week from when I shipped it to you. I couldn't be more pleased!

  So please pass along my compliments to the staff!
  -Allen Fields
  
  

• I'd recently dropped my 60G Video IPOD while on vacation, cracking the screen. I moped around for a couple of weeks, not being able to watch video, and having only 2/3 of the screen available for choosing my music. I finally realized things were fixable, and found you guys online. I called IRESQ from VA on Monday afternoon. My IPOD shipping box came on Tuesday, and I had my brand new looking IPOD, with a brighter screen than it was new, by noon on Thursday. Now its "peace, love, and a healthy IPOD". Thanks
  -Scott H.
  
  
• Thank you very much for fixing my Ipod as you can imagine it's never a good feeling when it is not functioning. Your expedient repair and return is much appreciated. Thanks again for your expertise. Sincerely,
  -Jim Walsh.
  
  
• Hey, I wanted to say thanks for the fix on the iPod. Very nice, very swift response. Very cool company. Thanks,
  -Katie Schweit
  
  
• As always, thank you for your wonderful service! We will continue to use you in the future!
  -Teresa Campos
  
  
• Greetings!!!! Just a quick note to say thanks for the lightning quick service!!!!! It could not have been any better!!!!! My son was heartbroken when he came to me about the screen on his IPod and it only took a second to find you guys in a Google search. The Overnight Shipping concept really is impressive as these kids nowadays have no patience and he would have driven me crazy until it was fixed.... I appreciate the use of FedEx as I work for FedEX Ground!!!!! So Cudos to your Tech department and I have you guys bookmarked for the future. (Which I hope doesn't happen!!!!). THANKS!!!!
  -Dave Beaver
  
  
• Wow, Thank you very much for your help on this. I didn't think that it would be so easy to fix this problem. (I went to the Apple store and I actually got better service from you guys.) If ever I have another problem with my iPod, I am most definitely coming back to you guys for help. As it is I'm having problems with a few other devices in my home, and if iResQ were available to help me, I would come to you guys for service in a heartbeat. Well organized, good personal service, and overall satisfaction. That is what makes you guys stand out. Thanks Scott and all of you iResQ folk.
  -Tim Stephen
  
  
• iResQ, I just looked online at my e-mail and noticed that you guys shipped out my iPod TODAY!. I just shipped it out a couple of days ago. YOU GUYS ROCK!!! And the price was reasonable too. Thanks for giving me such great service. By the way, I found out about iResQ from a Mac Store in Brea, California. The other guys need to be taking lessons on customer service from you.
  -Frank Galvan
  
  
• I want to thank you for fixing my ipod screen. I haven't listened to my music in 4 months because I couldn't get it fixed til I came across you guys. The apple store in the Southcenter Mall recommended you to me so I figured why not give it a try. You guys were so fast at fixing it and getting it back to me that I'm surprised. I'm so happy that now I can finally rock out where ever I go and know you guys defiently kick ass. I would remmond you to anyone that needs a cheap fix with great service to anyone who has an ipod. My mom is getting one for mother's day and if hers has a problem she and I know where to go. Thanks a bunch you guys totally rock.
  -Meghan Lantz-Kent
  
  
• Absolutly the BEST service, delivery, repair from any company that I have ever delt with. Thank you,
  -P. Crocker
  
  
• John, Jake, In today's self-gratifying, profit driven world, your service stands out as a shining example of the way business should be done. The ease of the website, the helpful service technicians, the confirmation e-mails, and the outstanding turnaround time are to be highly complimented. I have received the repaired iPod and it works like the day it was purchased. Thank you,
  -Phil Ghent
  
  
• Thanks again for the top notch customer service! I really really appreciate you fixing the same issue, even though it was outside of the warranty period. I really do appreciate that and will be sure to send everyone your way in the future. Thanks again.
  -Michael T. Nelson MS, CSCS
  
  
• Hi Mr. Haughey - I got the iPod back today. Thanks so much for the repair. I see that you even fixed the uneven wheel and center button! My wife told me there was a loose connection, but couldn't tell me anything else. Could you please let me know what repairs were done? I am so thrilled it is fixed! You guys ROCK! Sincerely,
  -Ken Byerly
  
  
• I don't know how you do it. Just amazing. I call on Monday, get a box Tuesday, send iPod on Wednesday, you get it and repair it on Thursday, and I have it back by Friday morning at 10:00 AM. Makes me wish I had more work for you guys to do. I will definitely be recommending you to anyone who needs iPod work. Thanks a million. The only thing that would've been better would have been if all of the music could be transferred from the old hard drive to the new. Now I have to reload everything. Small price to pay. Thanks again.
  -Kevin T. Jones, Ph.D.
  
  
• WOW! Such spectacular service!! I was sitting here reading and responding to your e-mail about my repair and the DHL truck pulls up in my driveway!!!!! Thanks for the speedy service and communications throughout the repair. The article that was in our Sunday paper about your service was a godsend. I will recommend your site to all my friends and family and thanks again.
  -Ginger
  
  
• John, I was really surprised to see a package from DHL in my door at 11am today! 15 minutes after I opened the package my ipod was charging again and with the new battery; probably won't go dead in 15 minutes. Apple created a good product with decent software but when my battery died a year after I bought my 4 gb mini I was really disappointed. When I heard replacement through Apple was rumored to be nearly half of what I paid originally for it; I swore I would never own another. After hearing that there was a booming ipod repair market the other day on TV I did a google search and found you guys. I read some testimonials and then ordered my battery around lunch time yesterday. The 24 hour turn around time you guys provided was AMAZING and I will certainly do my best to promote you to anyone needing work on an Apple product. Thanks,
  -David
  
  
• Dear iResQ, My head is still spinning! Wow, nothing happens in life this fast! Thank you so much for the speed of repair on the LCD replacement. You mailed me a box on 2-27-07...I returned it that same evening around 4pm. I received it back completed on 3-01-02 (less than 48 hours later). Amazing! I would recommend you to anyone and certainly use your services again! Oh yeah, and the price was also fantastic! Thanks so much!
  -CM
  
  
• John, I'm absolutely positively 100% delighted with the service. You guys give new meaning to "over night" and "customer service." It's tough to find fast, quality repairs at a reasonable price these days but iResQ has high marks for all three. Thanks so much and you can be certain I will tell anyone who needs iPod repairs that there's no use searching - iResQ is the way to go. Sincerely,
  -Joanne Widener
  
  
• Scott, My iPod just arrive and all well! Thanks to you and your company. I really appreciate the great service. I will recommend you guys to all my friends with sick iPods!
  -Joe Law
  
  
• I just wanted to compliment you on the timeliness of your service. The DHL package with my iPod went out to you on Monday afternoon, & I was completely surprised to get it back Wednesday morning by 9:00am, with the new HD installed & formatted & ready to go. I was expecting to be iPod-less for a week. Thanks for such speedy service!
  -Terence Shek
  
  
• To iResQ: I received my two iPods via DHL yesterday, and both work as good as new. Thank you for providing such a reliable, efficient, and professional service for us iPod owners. The turnaround time was magnificent, and the prices were very reasonable. The service call to me on Tuesday was concise, efficient, and full of useful information, and I appreciated his professional and friendly manner. Thanks for returning the swollen iPod battery that caused the problem with my 2nd-generation iPod. I'll be in contact with *YOUR COMPETITOR* to find out what remedy they'll offer for a defective battery that cost more than the one iResQ installed and that lasted less than ten months. Thanks again. Very satisfied customer,
  -Jim Abram
  
  
• I have recieved the battery and wanted to say Thank You, great service, and it only took one day to ship!
  -Kevin
  
  
• Just wanted to say thanks to everyone who helped in the repair of my iPod. I was devastated after I dropped my 60 GB in the dog's water dish and if it wasn't for your astounding abilities, I would have had one expensive paper weight! Your customer service employees are friendly and encouraging and I have already told every iPod owner I know about my great experience with iResq. Thanks again!
  -Kimberly Cook
  
  
• Got my G4 back today and it works like a charm. What a great company you have out there! I'll recommend you to anyone needing some quick and reliable repairs. I'll also try and keep my computer away from drunken dancers from now on! Thanks for a job well done.
  -JP Patrick
  
  
• Thank you everyone!!! What a great system, service, business you have. The price was right, timing incredible, nice people you can actually talk to on the phone----- all around GREAT customer service. We got my daughter's ipod off and back all within a week of our first conversation even at this busy Christmas time.
  -Martha Davis
  
  
• I received my repaired ipod today and started adding my music again. Thank you for guiding me through the whole process. You guys were great. I will definitely recommend your company to anyone who needs an ipod repaired.
  -Juan Villanueva
  
  
• My son's ipod came on Friday to my surprise. Turn around was FAST! Thank you for the wonderful customer service. Everyone I spoke to was FANTASTIC! I would highly recommend you to anyone in need of a ipod repair. Thanks again!
  -Pamela Martin
  
  
• I know this email says "no reply necessary", but I just wanted to let you know how pleased I was with the service I received from your company. I had a very hard time giving up my ipod (even just for a day or two), but it was back to me in perfect condition in no time at all, and I was very pleased that the flat rate that was charged to my credit card was just that - no more charges added! Thank you again for your service, and I will absolutely be referring your company to others!
  -Kelly Tomasic
  
  
• You guys are the best. Thank you for the information. When it is time for repair/replacement you will be the ones. I have told everyone about you and your great service. We are definitely in a time when "service" is just a word - it means nothing except at iResq where it means everything. Thank you again for taking the time to respond. I am so happy with my pod working again even if it does act up every once in a while. Have a great new year and many blessings on you and your co-workers.
  -Sheila McCullough
  
  
• Thank you so kindly for the great customer service!! The communication was fabulous and the turn around was quick. I'm glad to have my iPod back in great working order. Again, thank you!
  -Heidi Daniel
  
  
• I just wanted to say thank you for your fast and expedient work on my laptop. I appreciate your honesty and fixing a simple problem at no cost to me. For someone who is not very computer savy, I very well could have been taken up the river for lots of $$ trying to repair a laptop with a simple problem. I will definately be using you for future business. Thanks Again.
  -John Brubaker
  
  
• Yesterday I received my repaired G3 PowerBook. Just wanted to say I was thrilled with the repair service. I will definitely recommend your service to my Mac friends. Thanks for the super service!
  -Tom Kausch
  
  
• I received my computer back yesterday afternoon and it's working fine. I really appreciate the screen that was replaced ... Thank you! The tech people I talked with were all very helpful and polite (not to mention resourceful!) I would be happy to use you in the future and recommend your company.
  -Sally Bowen
  
  
• I am very pleased with your service! I really appreciate that you were able to get the hard drive in late Friday afternoon and get it shipped right away! It works very well now and I noticed you reinstalled iTunes, Stickies and several other applications I thought I would have to reinstall myself. Thanks so much! Keep up the good work.
  -Lauren Metcalf
  
  
• You guys did an amazing, amazing job. I have it, it's perfect again, and thank you for trobleshooting the memory issue, it felt like free extra service!
  -Franklin Madison
  
  
• I'm thrilled and delighted! I contacted you late Thursday. Next day your shipping box arrived and I sent off my TiBook with a broken hinge from Toronto. Wednesday morning and it's back -- fixed! Many thanks!
  -Ben Daube
  
  
• My computer was returned to me today and I am thrilled to have it back and in such good repair. You did a great job. Very efficient, honest, and easy to get it repaired. Everyone I talked to was wonderful and helpful. Thanks so much. I recommend you highly.
  -Yvetta Williams
  
  
• Let me say that you guys are awesome. Your overnight service is great. I have had both a SuperDrive upgrade and a hard drive upgrade. Your service can't be beat. I have had "other" experiences with other places that were not positive. Trust that I am a customer of ResQ Systems when ever the need occurs and that I will recommend you guys to anybody and everybody. Great job!!!!
  -Donny Dorsey
  
  
• Man, are you guys fast. I love getting help right away (unlike our company's IT department!) Thank you!
  -Phylis Burk
  
  
• Thank you for fixing my Wallstreet PowerBook. I just got it back today and it runs perfectly. I am very impressed and extremely satisfied with the condition it was in when returned to me. You guys go above and beyond with great communication with your customers. I would rate you A++++++
  -Carol Bartholomew
  
  
• I've recently experienced service above and beyond what I normally expect for computer repairs. I had repairs done to both my iPod and PowerBook, the turnaround speed was incredible. I packaged the two items to be picked up and before I could close the door, the packages had returned. Your business is spectacular and I hope you continued success in the future.
  -Alexander Mask
  
  
• What a service!! You did everything right! All in a couple of days -- how do you do it, smoke and mirrors? Now I'm even more comfortable with my Mac equipment. I will spread the word about what you do.
  David Culpepper
  
  
• I just wanted to pass along that I was very satisfied with your service. Marcus serviced my iBook 14.1" and got it back to me last week. It's working fantastically!
  -Patti German
  
  
• I received my PowerBook and I am very pleased with the quality of service and the speed of repair. I will continue to recommend you to all of my Mac laptop friends, and they are many!!
  -Sandy Summers Head
  
  
• I want to thank you for your exceptional service. My PowerBook was returned to me yesterday, just 5 days after I shipped it to you - with international borders and a holiday weekend in between. The speed of your service is very impressive, not to mention the quality of the work and the upgrade I received. I also want to thank you for the courtesy and kindness received during the various communications (telephone and email) during the upgrade process. It will be my pleasure to do business with you again in the future. (I just have to find something else to upgrade!)
  -Philip Scheim
  
  
• I just wanted to thank the PowerBookResQ staff for taking such good care of my sister-in-law's iBook during its hard disk upgrade. The computer and its old hard disk arrived safe and sound at my office and is already configured and back in her hands. Thanks again! The PowerBookResQ staff made all the difference.
  -Robert Meyers
  
  
• Thanks for the rapid response and the instructions to install my new SuperDrive ... the installation was straightforward and I got it up and running in less than 20 minutes. The drive is up and running like a dream, just like factory installed. Pretty cool! Thanks for offering the device in the first place, for making sure it was easy to get up and running, and for your very fast reply to my request for info!
  -Kent Folsom, MD
  
  
• Airborne just delivered my 1 GHz 15" Ti PowerBook. It's amazing what a good repair job you've done: the seams of the LCD screen don't look as if they've been cut, and the new hinges work just like the originals. Thank you for performing a great repair job replacing the hinges on my PowerBook.
  -Eric Chin
  
  
• All I can say is that you guys are AWESOME!!! Sent my TiBook out Tuesday at 3pm for a SuperDrive upgrade and had it back in my hands Thursday at 9:30am! You guys stick to your word about a 24-hour turn around. You guys are the best in my book -- a true class act!
  -Dave Lloyd
  
  
• The HD arrived this morning and appears to be working fine. To send it in for repair Monday afternoon and to have it back in operation on Thursday morning is almost unbelievable. Thanks for the terrific service! Regards,
  -Jim Stinson
  
  
• Just wanted to drop a note thanking everyone at PowerBookResQ for my recent transaction. Everyone was polite, courteous and stayed in touch through the entire process. Special thanks to Kyle who diagnosed my PowerBook and when it was determined to be "trashed" had my hard drive set up in a refurbished 'book and sent to me the next day. Very positive experience.
  -Susan Leopold
  
  
• I'm not one to write thank yous, but I have to tell you how impressive your service is. Your attention to detail may be even more impressive than the speed and effectiveness of your service. I sent you an iBook with a problem recharging the battery. I ordered your box which arrived promptly and sent my iBook off. I received a call from Kyle explaining what had been found and an estimate to repair the part. Your estimate was half of Apple's and I gave the go ahead. The very next day my iBook arrived. This was impressive enough. However, you guys went beyond quick service. Included in my box was a gift pack of iKlear polish and klear kloths along with a handwritten thank you card. Then, when I opened the iBook, your technicians had even gone to the trouble of laying a folded towel on the keyboard to protect the screen. Very impressive! Your quick service, affordable prices, and attention to detail is why your company has earned all my future business. Well done!
  Jim Roller
  
  
• I just wanted to thank you for a job well done. I received my PowerBook back from having the hinges fixed. It works just fine now. Thanks Again!
  -Michael Garcia
  
  
• This week I had major problems with my PowerBook G3 including a crashed CD-ROM. I thought it might be terminal if I couldn't get a new CD-ROM to reload the OS. Then I found you guys on the Internet and in 15 mins located and ordered a reconditioned unit which you sent out the next day and which I received a day later. All's well -- I'm writing on the formerly dead G3 (now known as 'Phoenix')! Thanks for the great service.
  -Stuart Edwards
  
  
• I received my repaired PowerBook yesterday morning, got it up and running immediately, restored my data and got back to work. It is functioning beautifully and I thank you for your excellent repair work. I need to tell you how terrific your service is, as well as each person I have dealt with in your operation. I have been in service industries for over 20 years and I get very depressed about the sorry state of service in this country. Not only is service becoming a lost art, but increasingly people seem uninterested in rendering it at all (but always demanding it for themselves). In sharp contrast, MacResQ seems 100% focused on service. Not only in word but also in deed. Your service is fast and fairly priced with excellent communication and follow through. I could spend a good deal of your time relating the sharp contrast in your service performance from two local service providers whom I spoke with and declined to do business with (including CompUSA, where the technician spent most of his time telling me how busy he is). I will recommend you to any and all interested parties, and though I hope never to need your services again, I will use you at some future, inevitable time when I need to do so. Again, my great thanks.
  -David Spier
  
  
• I wanted to thank PowerBookResQ for getting my iBook repaired and updated with a new, larger hard drive. You have a great program on your hands! Shipping my iBook through your program costs $99 - granted, you overnight me a box, I pack my 'book, you ship it back. But I thought I could ship it for much less. So the day before I went on vacation (when else could I possibly be without my book for a week?), I took my iBook to the local shipper, and they said they'd be happy to ship it for me. It'd take them a day or so to make a box for it, charge me for that, and charge me for having packed the iBook "myself," then charge me to "overnight" the book to you a day or so later. Grand total? $350! One way! I ran away as fast as I could, and called PowerBookResQ to send me a box ASAP! You did. After that, no worries - everything went as advertised, and my repaired and upgraded iBook was waiting for me when I returned. Thanks, PowerBookResQ, for a great service!
  -Scott Hastings
  
  
• On two separate occasions I have been in need of service for my Mac PowerBook. The first time, MacResQ literally resurrected my machine. They got the machine functioning for considerably less than another computer would have cost. The second time I utilized their services, my screen was broken by my toddler. I received fast, friendly service that was economical -- much less expensive than I anticipated, in fact. Thank you, MacResQ - you have a customer for life!
  
  
• I appreciate all the fast, hard work the staff of PowerBookResQ did for me and my iBook. I had an unusable original clamshell iBook. I saw your program on the Internet, so I figured I would give it a try. The service was far above what was described on the web site. The box came overnight, shipped back to you overnight and you called me the next day by 1:00 pm to let me know what was wrong. You even cleaned my iBook and gave me some screen care products when you shipped it back! When I received the iBook back, there was a new issue with the screen. You provided the overnight shipping back to you and replaced my screen at no charge! Rarely have I received this level or service and care from ANY vendor. You and MacResQ are definitely one of the most positive additions to the Macintosh world. Thanks again,
  -Cory Cooper
  
  
• I just wanted to drop a quick line to let you know that I appreciated your efforts in my recent PowerBook repair. While the experience was frustrating for me and you, I know that matters were essentially outside of your control. Your willingness to "make things better, if not right" were much appreciated. Rest assured that PowerBookResQ will continue to receive my enthusiastic recommendation (although Airborne Express will not) and I encourage all PowerBook owners to use PowerBookResQ if their units should ever need servicing. Keep up the great work! Cheers,
  -Michael Ho
  
  
• I want to commend you on the excellent customer service and the expeditious turnaround on your examination of my TiBook. I appreciate your integrity in notifying me that I had about 2 weeks remaining on the manufacturer's warranty, and could have repairs done by Apple at no cost. This is remarkable considering that you had spent a lot of time trying to diagnose the problem, and declined to charge me for it. I will certainly use your company in the future for any servicing needs on my family's three PowerBooks, and I will gladly recommend PowerBookResQ/ MacResQ to my friends and colleagues. Sincerely,
  -Sean Francis
  
  
• Just a note to say thanks to everyone at MacResQ. Not only was the work done RIGHT, but was also done quicker than expected. And best of all, we thought we needed to replace the LCD display on our PowerBook (which was quoted at a very reasonable price) but MacResQ found the problem (a bad cable) and repaired it for less then originally quoted for the replacement LCD! And gave us a 90 day warranty on the cable and service! Thanks again for everything, we will definitely be recommending you to everyone we can. S.P. Internal Technical Support Lambesis, Inc.
  
  
• YOU GUYS RULE! To think my local Apple dealer wanted to charge me about $850 to replace the screen cable, something called inverters and the screen (he assured me that they NEEDED to be replaced) and charged me $45 for not even opening up the case! I have already recommended you to all my Mac-using friends. A now LOYAL customer,
  -Wayne J. Bishop
  
  
• MacResQ is really cool and one of the few web-based Mac resellers that is not ripping people off. Keep up the good work!
  -Chris
  
  
• I just wanted you to know how much I appreciated the great service on my screen repair. I really appreciated your getting my PowerBook back a day early. The hand-written thank you card was a nice touch, too. I'll definitely recommend you to anyone who has a similar problem. Thanks again,
  -P.E.
  
  
• Everyone at MacResQ does a great job. Fast service. Great responsiveness. Excellent packaging. I hope your company is doing well - I'll certainly shop at your site first! Regards,
  -Wayne
  
  
• I wanted to drop you quick line of thanks. The PowerBook arrived and by now is chock full of software and goodies. It works GREAT! I appreciate your company's commitment to service and making the client happy. I have already been spreading the news to my colleges that MacResQ stands behind its products! Again thanks to Shannon and every one else at MacResQ. You people are part of the reason why it is so much better to own a MAC!
  -Paul F. Aubin
  
  
• Thank you for the prompt turn-around on my PowerBook. You folks at MacResQ are a great find! Sincerely,
  -Kenny Lynerd
  
  
• WOW! Talk about response time and customer service! Thanks for the lightning-fast response - and from the CEO yet! Like I said before, MacResQ people are great and it's the people that make the company what it is. Thank you all for caring about your customers and for overnighting my CD drive. Maybe it's business as usual for you, but I'm really impressed. You can bet I'll tell people about MacResQ!
  -Dana
  
  
• Thank you very much for your fine response to my recent computer problem. With tech support like that I'm more than happy to recommend MacResQ to my friends and acquaintences, and anyone else too. A good way to do business. Thank you and have a great day.
  -Bill Hudson
  
  
• It's refreshing to get great service and to work with people who don't treat you like you're a moron. Thanks again!
  -Kathleen O'Connor
  
  
• Just thought that I would let you know that the new hard disk and case which replaced the former trouble plagued one, arrived yesterday and is performing flawlessly (and quietly). I also very much appreciated the effort that you folks took in transferring my data from the old disk to the new. It saved me a lot of time and made up for some that I had lost before. Anyway, thanks for your service and really standing behind your warranty! I sincerely hope that you will not hear from me again...except, of course as a returning customer. Best regards,
  -John Duskin
  
  
• Well I just got my computer back, I am very happy it looks great! Anything better than the way it did! Thank you very much Collen for taking good care of me! I will tell everyone that I know who owns a Macintosh about the great service I got from you guys! Thanks again! Oh yeah I am going to be a lot more careful from about who is handling my computer from now on!!!
  -Keith Martin
  
  
• Good customer service is not common these days, and the last place I would expect to find it would be at a discount computer reseller. It's been a real pleasure. Good price, good product, and most importantly of all, good service. Thanks again!
  -Chris Zibert
  
  
• Thanks for the excellent customer service! You can count on Coldwater Creek's Mac business coming back for more. Thanks
  -Monte Thompson, Coldwater Creek Advertising Sys Admin
  
  
• Just wanted to drop you a line to say thanks for all the wonderful service you've given us so far. And thanks especially for turning that repair around so quickly. It is up and running and we are very happy. Keep up the great Customer Service and We look forward to doing more business with you in the future. Sincerely,
  -D.